United States: $5.99 flat rate
Canada & UK: $11.99 flat rate
Because of the giving nature of our products and our monthly donation from every purchase we have to limit the return timeframe to 14 days from delivery date.
We will accept returns of unworn/ merchandise in new condition. Simply return it within 14 days of delivery to the address on the packing slip.
Refunds will be processed to the original form of payment. Shipping is non-refundable.
Shipping Related Questions
How long will it take to ship my order?
Many of our items are custom printed and generally ship within 5-7 business days.
In-stock orders will ship within 2 business days.
CharityPaws ships Monday through Friday, with the exception of US holidays.
During peak shopping seasons please allow additional time for delivery.
Can I track my order?
Orders over 3 ounces can be tracked within the US. When your order is processed for shipping, you will receive an email with a tracking number. Once you receive that tracking number, your package is ready for the postal pick-up. Tracking will begin once the postal service make the initial scan. It can take up to 24 hours to appear in the tracking system. The postal service picks up packages Monday – Friday, excluding holidays.
You can track your order on the USPS web site. Please note that international orders are only tracked within the US. After it leaves the US, it becomes the property of the regional postal system and is no longer tracked by the USPS.
Once your package leaves our shop, we no longer have control over it. We cannot change the address or redirect it to another address. If we ship your package to the address you provided and it is returned, you will be issued a store credit for the product price less a 15% restocking fee. Shipping is non-refundable.
How long will it take to receive my order?
USPS general delivery times are:
USPS First Class Mail: 3-10 business days after ship date.
This is an estimated delivery time, not a guaranteed delivery. Packages are considered delayed if they have not been received within 14 days.
International orders should be expected to arrive in approximately 10-21 business days after shipping.
CharityPaws is not responsible for any VAT taxes or duties that may be implemented on import into your country and these are the responsibility of the buyer. Our shipping fees are only for shipping and no taxes or duties or included.
CharityPaws is located in the United States and all orders are processed in US dollars.
It has been 14 days and I have not received my package.
If you have not received your package within 14 days (US) or 38 days (international) please contact USPS. Use the tracking information that was sent to you and file a form to trace your order. You can find that on their web site:
They will guide you through the process of trying to find your missing package. Please be aware that we are not responsible for lost, damaged, stolen or misdirected packages.